soul77 Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and soul77 ("soul77", "we", "us", "the Platform") governing your access to and use of the soul77 website at soul77.ws, including all games, sports betting markets, wallet functionality, promotional offers, and customer support services made available through the platform.

By registering an account, logging in, depositing funds, or placing any bet or wager on soul77, you confirm that you have read, understood, and accepted these Terms in full. If you do not agree with any part of these Terms, you must not use the soul77 platform.

The following definitions apply throughout these Terms and Conditions:

2.1 Eligibility Requirements

To register and maintain a soul77 account, you must meet all of the following conditions at the time of registration and at all times thereafter:

• You are at least 21 years of age.
• You are registering as an individual acting on your own behalf, not as a representative or agent of any third party.
• You are not currently self-excluded from soul77 or subject to any other voluntary or mandatory exclusion order.
• You have not previously had a soul77 account closed for breach of these Terms.
• You will provide accurate, current, and complete registration information, including your legal name, date of birth, phone number, and preferred payment method details.

2.2 Account Security

You are solely responsible for maintaining the confidentiality of your soul77 username and password. You must not share your login credentials with any other person. soul77 will not be liable for any loss or damage arising from unauthorised access to your account that results from your failure to keep your credentials secure.

If you suspect that your account has been accessed without your authorisation, you must contact soul77 support at [email protected] or via live chat immediately. soul77 reserves the right to suspend any account pending investigation of suspected unauthorised access.

2.3 One Account Policy

Each player is permitted to hold exactly one soul77 account at any time. If soul77 identifies that a player holds duplicate accounts, all accounts beyond the first registered account will be closed, any bonuses received across duplicate accounts will be void, and net winnings derived from bonus funds on duplicate accounts may be forfeited. soul77 may also restrict the player's ability to create new accounts in the future.

3.1 Accepted Payment Methods

soul77 accepts deposits and processes withdrawals via the following payment channels, all denominated in Bangladeshi Taka (৳ BDT):

• Mobile Money: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other participating local banks

soul77 does not accept deposits via credit cards, debit cards issued outside Bangladesh, cryptocurrency wallets, or any payment method not listed above. Funds deposited via an unaccepted method will be returned to the source and may incur processing delays.

3.2 Deposit Conditions

• The minimum deposit amount is ৳200.
• Deposits via bKash and Nagad are processed instantly in most cases.
• soul77 does not charge a fee for deposits. Third-party transaction fees imposed by your payment provider are outside soul77's control.
• All deposited funds must be used for gaming. Depositing and withdrawing funds without genuine gaming activity (commonly known as "money cycling") is prohibited and may result in account suspension.
• Deposits must be made from a payment account registered in your own name. Third-party deposits are not accepted.

3.3 Withdrawal Conditions

• The minimum withdrawal amount is ৳500.
• Withdrawals will only be processed to the same payment method used for the corresponding deposit where technically possible.
• soul77 aims to process withdrawal requests within 2–6 hours during Bangladesh Standard Time (BST, UTC+6) business hours. Processing times may be longer during peak periods, public holidays, or where additional verification is required.
• Bonus funds must have their associated wagering requirements met in full before any withdrawal is permitted.
• soul77 reserves the right to carry out enhanced KYC checks before approving withdrawals above ৳50,000.

4.1 General Bonus Terms

From time to time, soul77 offers promotional bonuses including welcome bonuses, deposit match offers, free spins, cashback, and tournament prize pools. All bonuses are subject to the specific terms stated at the time of the offer and to these general bonus terms. Where a conflict exists between specific offer terms and these general terms, the specific offer terms shall prevail.

4.2 Wagering Requirements

Unless explicitly stated otherwise in a specific offer, all soul77 bonuses carry a wagering requirement. The wagering requirement specifies how many times the bonus amount (or bonus plus deposit amount, as stated per offer) must be bet before the resulting balance becomes eligible for withdrawal.

• Wagering must be completed within the time limit stated in the specific offer. Bonus funds that remain after expiry will be removed from the account.
• Not all games contribute equally to wagering requirements. Slot games typically contribute 100%. Live casino games and sports bets may contribute at a lower rate. The contribution rate for each game type is stated in the specific offer terms.
• Bets placed on markets or games with very low odds (below the threshold stated in specific offer terms) may not count towards wagering requirements.

4.3 Bonus Abuse

soul77 takes a zero-tolerance approach to bonus abuse. Actions considered abuse include but are not limited to: using multiple accounts to claim the same offer, using low-risk betting strategies to meet wagering requirements while minimising exposure, exploiting software errors or pricing anomalies, and coordinating with other players to abuse promotional structures. Where bonus abuse is identified, soul77 reserves the right to void all bonuses, void associated winnings, and close the player's account.

5.1 Casino Games

All casino games available on soul77 — including slots, live casino tables, crash games, and virtual games — use certified Random Number Generator (RNG) technology or live dealer streams provided by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. soul77 publishes Return-to-Player (RTP) percentages for slot games within each game's information panel.

In the event of a technical failure during a game round — including disconnection, server error, or game engine fault — soul77's system logs will serve as the authoritative record of the game state at the point of failure. soul77 will make reasonable efforts to honour winnings where a round was completed before the failure occurred. Bets placed in incomplete rounds will typically be refunded to the player's account balance.

5.2 Sports Betting

soul77 offers pre-match and in-play betting markets on cricket (including BPL, IPL, T20 World Cup, ICC events, and Bangladesh national fixtures), football, kabaddi, badminton, and other sports. All odds are displayed in decimal format and may change before a bet is confirmed.

• A bet is only confirmed once a unique bet reference number is issued and displayed to the player.
• soul77 reserves the right to void bets placed at clearly erroneous odds (manifestly incorrect pricing due to technical or human error).
• In the event of match abandonment or postponement, soul77's individual market rules — available within each betting market — govern the settlement outcome.
• Maximum bet limits apply per market and per event. These limits are stated within each market at the time of bet placement.

5.3 Minimum & Maximum Bet Limits

The minimum bet across most soul77 sports markets is ৳10. Live casino table minimums start from ৳50 per round. Slot spins are available from ৳10 per spin. Maximum bet limits vary by game and market and are displayed within the relevant game or market interface.

soul77 is committed to providing a safe and responsible gaming environment. We offer the following player protection tools, all of which can be activated through your account settings or by contacting our support team:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Session Time Limits: Receive an alert or automatic logout after a defined period of play.
• Cooling-Off Period: Temporarily restrict access to your account for a defined number of days.
• Self-Exclusion: Permanently close your account and prevent re-registration for a minimum period of six months.

If you believe gambling is negatively affecting your life or the life of someone close to you, we strongly encourage you to use these tools and to seek assistance. For more information, please visit our dedicated Responsible Gaming page.

The following conduct is strictly prohibited on the soul77 platform. Violation of any of these rules may result in immediate account suspension, permanent closure, forfeiture of balance, and reporting to relevant authorities where applicable:

• Using automated software, scripts, bots, or artificial intelligence tools to interact with any part of the Platform.
• Attempting to exploit software bugs, technical errors, or pricing anomalies for financial gain.
• Colluding with other players to influence game or betting outcomes.
• Using the Platform for any money laundering, fraud, or other financial crime.
• Providing false registration information, including a false name, date of birth, or payment account ownership.
• Accessing the Platform using a VPN, proxy, or other anonymisation service to circumvent geographic or account restrictions.
• Registering or operating more than one soul77 account.
• Harassing, threatening, or engaging in offensive communication directed at soul77 staff or other players via any support channel.

To the fullest extent permitted by applicable law, soul77 shall not be liable for any direct, indirect, incidental, consequential, or punitive loss or damages arising from your use of or inability to use the Platform, including but not limited to loss of funds, loss of profits, loss of data, or damage to devices caused by accessing the Platform.

soul77 does not guarantee that the Platform will be available without interruption, or that it will be free from errors, viruses, or other harmful components. While soul77 takes all reasonable technical precautions to maintain Platform uptime and security, scheduled and unscheduled maintenance periods may temporarily affect availability.

soul77 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions by reference. By registering a soul77 account, you consent to the collection and use of your personal data as described in the Privacy Policy.

soul77 will not sell, rent, or otherwise transfer your personal data to third parties except as required to process payments, conduct KYC verification, comply with legal obligations, or deliver core Platform services. For full details of how we handle your data, including your rights of access, correction, and erasure, please read our Privacy Policy.

These Terms and Conditions shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and soul77 arising from your use of the Platform, we encourage you to contact our support team in the first instance at [email protected]. soul77 is committed to resolving player disputes fairly, transparently, and within a reasonable timeframe.

If a dispute cannot be resolved through our internal support process, soul77 will provide information about available dispute escalation options. soul77 maintains a full log of all account transactions, bet placements, game rounds, and communications, which shall serve as the primary evidence base in any dispute resolution process.

soul77 reserves the right to amend, suspend, or terminate the Platform or any part of its services at any time without prior notice, though reasonable efforts will be made to communicate planned changes in advance. In the event of Platform termination, all verified real money balances will be returned to players via their registered payment methods.

If you have any questions about these Terms and Conditions, or wish to exercise any rights described herein, please contact the soul77 support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the soul77 website after logging in to your account.
• Email: [email protected] (plain text — not a clickable link). soul77 aims to respond to all written enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

For responsible gaming support requests — including activation of deposit limits, cooling-off periods, or self-exclusion — our dedicated responsible gaming team is available around the clock. Please contact us as soon as you feel you need assistance; we are here to help.