soul77 Privacy Policy

This Privacy Policy describes how soul77 ("soul77", "we", "us", "the Platform") collects, processes, stores, and protects the personal information of players ("you", "Player", "User") who access and use the soul77 website at soul77.ws, including all associated games, sports betting markets, wallet services, promotional programmes, and customer support channels.

soul77 is committed to handling your personal data responsibly, transparently, and in a manner that respects your rights. We collect only the data that is genuinely necessary to deliver our services, verify your identity, process your payments, and keep the platform safe and fair for all players.

By registering a soul77 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please do not use the soul77 platform.

soul77 collects personal data in the following categories. The table below summarises each data category, specific examples, and the primary reason for collection:

1.1 Data Collected Automatically

When you visit soul77.ws, our servers automatically log certain technical data including your IP address, the type and version of your browser, your device's operating system, the pages you visit within the platform, and the timestamps of your sessions. This data is collected to maintain platform security, detect unusual access patterns, and improve the overall performance of our services. It is not used to build marketing profiles or shared with advertising networks.

1.2 Cookies and Similar Technologies

soul77 uses cookies and similar session-tracking technologies to keep you logged in during a gaming session, remember your language and display preferences, and analyse aggregate platform usage patterns. We use strictly necessary cookies (which cannot be disabled) and analytical cookies (which you may opt out of by adjusting your browser settings). We do not use third-party advertising cookies or tracking pixels from social media platforms.

soul77 processes your personal data only for the specific, legitimate purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

2.1 Delivering and Operating the Platform

The primary use of your personal data is to provide you with access to soul77's services — including casino games, sports betting markets, crash games, and wallet functionality. This includes processing your account registration, authenticating your login, recording your bets and game rounds, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and delivering customer support.

2.2 Identity Verification and KYC

soul77 is required to verify the identity and age of all players as part of its Know Your Customer (KYC) process. This involves collecting and reviewing government-issued identification documents, proof of address, and payment account ownership evidence. KYC verification is conducted to confirm that players are at least 21 years of age, to prevent fraud and money laundering, and to maintain the integrity of the platform for all users.

2.3 Responsible Gaming Monitoring

soul77 uses your usage data — including deposit frequency, session length, betting patterns, and any voluntary limit settings you have applied — to identify potential signs of problem gambling and to enforce any self-imposed restrictions you have set on your account. This processing is carried out in your interest and forms part of soul77's commitment to responsible gaming.

2.4 Fraud Prevention and Platform Security

Technical data including IP addresses, device fingerprints, and session logs are analysed to detect and prevent fraudulent activity, multi-accounting, the use of automated bots, and other prohibited conduct. Where suspicious activity is detected, soul77 may suspend an account pending investigation and, if required by law, report findings to relevant authorities.

2.5 Marketing Communications

With your explicit consent, soul77 may send you promotional communications via SMS or email about new games, deposit bonuses, seasonal promotions (such as Eid specials or Pohela Boishakh offers), and cricket or BPL betting events. You may withdraw your consent at any time by contacting support at [email protected] or by following the unsubscribe instructions in any marketing message. Withdrawal of marketing consent does not affect the operation of your soul77 account.

2.6 Legal and Regulatory Compliance

soul77 is required to retain certain records — including account registration data, transaction history, and communications — for defined periods to comply with applicable anti-money laundering regulations, financial record-keeping obligations, and to respond to lawful requests from competent authorities. Data retained for compliance purposes is held securely and is not used for any other purpose.

soul77 does not sell or rent your personal data to any third party. We may share your data with the following categories of recipient only where strictly necessary and always subject to appropriate data protection agreements:

• Payment Processors: bKash, Nagad, Rocket, Upay, and partner banking institutions receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and regulatory frameworks.
• Game Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to initiate and record game rounds. No full personal data is shared with game studios.
• Identity Verification Services: Third-party KYC service providers may process copies of identification documents on soul77's behalf for the purpose of age and identity verification. These providers are contractually bound to handle data securely and use it only for verification purposes.
• Fraud Prevention Platforms: Anonymised or pseudonymised technical data may be shared with anti-fraud service providers to assist in detecting and preventing prohibited conduct on the platform.
• Legal and Regulatory Bodies: soul77 will disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or regulatory direction. soul77 will inform you of such disclosure wherever legally permitted to do so.

soul77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained throughout the period your soul77 account remains active, and for a minimum of five years following account closure, to meet anti-money laundering record-keeping requirements.
• Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for the duration of your account and for five years after account closure. Copies are held in encrypted storage and accessed only when required for compliance or dispute resolution purposes.
• Support Communications: Live chat transcripts and email exchanges with the support team are retained for up to three years from the date of the interaction.
• Technical Logs: Server and session logs containing IP addresses and device data are typically retained for 90 days, unless required for an active fraud or dispute investigation.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the lifetime of your account to ensure we honour your communication preferences.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction or re-identification.

As a soul77 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. soul77 will respond to all data rights requests within 30 days of receipt.

soul77 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted to and from soul77.ws is encrypted using 256-bit SSL/TLS protocols, ensuring that your credentials, payment details, and account activity cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plain text. They are processed using a one-way cryptographic hash function so that even soul77 staff cannot view your password.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Only authorised staff whose job function requires access to specific data categories may view that data, and all access is logged.
• Secure Data Centres: All soul77 servers and databases are hosted in facilities with physical security controls, redundant power, and regular security audits.
• Fraud Detection Systems: Automated monitoring systems analyse platform activity in real time to detect and flag suspicious patterns, reducing the risk of account takeover and financial fraud.
• Regular Security Reviews: soul77 conducts periodic internal reviews of its data handling practices and technical security controls to identify and address potential vulnerabilities.

soul77 is strictly an adults-only platform. Our services are intended exclusively for players who are 21 years of age or older. soul77 does not knowingly collect, process, or store personal data belonging to any individual under the age of 21.

As part of our registration and KYC process, soul77 takes active steps to verify that players meet the minimum age requirement before their account is fully activated and before any deposit or withdrawal is processed. Where soul77 identifies or suspects that a player is under 21 years of age, the account will be suspended immediately, all pending transactions will be held, and an age verification review will be conducted. If underage use is confirmed, the account will be permanently closed and any data held will be handled in accordance with our legal obligations.

If you have reason to believe that an individual under the age of 21 has registered a soul77 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

soul77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. When material changes are made, we will publish an updated version of this policy on soul77.ws and update the "Last Updated" date at the top of this page. Where changes are significant, we may also notify active players via SMS or email.

Your continued use of the soul77 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact support to request account closure and data deletion as appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how soul77 is protecting your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data soul77 holds about you, please reach out to our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link). soul77 aims to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).
• Live Chat: Available 24 hours a day, 7 days a week via the soul77 website after logging in to your account. For sensitive data requests, email is recommended to ensure a secure written record of your enquiry.

When submitting a data rights request, please include your registered soul77 username and the mobile number associated with your account so that we can locate your records promptly and securely verify your identity before processing the request.